お問い合わせ

連絡方法

Email: support@thunguyenit.com. We typically respond within 1–3 business days.

Please include the page URL, language, browser or device details, and a short description of what you need. Screenshots of error messages help us investigate faster.

If your message is about a copyright complaint, use contact@thunguyenit.com and follow the DMCA page checklist instead of the general support inbox so the request can be routed correctly on the first pass.

サポート範囲

Product support for failed extracts, missing formats, extension install issues, and Telegram bot delivery questions.

API onboarding and usage guidance for developers integrating /extract, /channel, /stream, and /health. Partnership and volume collaboration requests should use the subject line Partnership.

For faster triage, mention whether the issue happens on web, Chrome extension, Telegram bot, or API, and whether the same link works in a private browser window.

Business and volume partnership requests should include approximate monthly extract volume, primary platforms, and whether you need white-label, SLA, or private infrastructure options.

General product feedback is also welcome: tell us which platforms matter most, where the UI is unclear, and which formats you expect by default so we can prioritize the roadmap with real usage context.